1) What is your return & exchange policy?

Our return and exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. Personalized jewelry is final sale, but please contact us if you are unhappy with your order and we will do our best to resolve things. At this time we do not expect to offer returns or exchanges on international orders, but please contact us if you have issues and we will aim to resolve them on a case by case basis.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Final sale items or gift cards. 

2) How can we return & exchange your product?

If you'd like to return your product, email sales@hopejourneyco.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Returns

Once your return is received, we will send you an email to notify you that we have received your returned item and a credit will be applied to your credit card or original method of payment. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are non-refundable.

 

3) Do you have a warranty policy?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If for any reason, the product proves to be defective due to a craftsmanship defect, we will happily repair it for you and you have to send the item back to us within 30days after receiving your item. We do not cover neglect, abuse, loss, or normal wear and tear. If a stone is lost due to bent, damaged, or worn out prongs, We are not responsible for the replacement of the stone. As with any delicate artistic creation, care must be taken to ensure years of enjoyment. 

The loss, theft or damage of a center stone, such as a diamond or gemstone is not covered under warranty, and should be covered under your Homeowners Insurance policy. 

4) How much is your shipping rate?

 We ship anywhere in the U.S. for a flat rate of $3.99. and priority mail is $7.99. If your cart value is $99 or more, shipping is on us! Orders are shipped within 3-5 business days from Anaheim, CA.

5) Why does my Silver jewelry turn black?

Silver is a versatile metal with a soft luster that makes for beautiful jewelry. Unfortunately, silver is also pretty fragile compared to many more commonly-used metals, and it can quickly develop tarnish, stains, or scratches. It can also be a bit intimidating to try to clean silver pieces because they are so delicate. However, you don't have to be a professional or use expensive tools to clean your silver yourself.

*Source: Wikihow

 

6) How do I clean my silver jewelry?

Please check out this article on Three Friendly Ways to clean your Silver Jewelry:

*https://www.wikihow.com/Clean-Your-Silver-Jewelry

 

7) What is 14K Gold-Filled Jewelry?

Gold Filled, according to Federal Trade Commission (FTC), requires 1/20^th, or (in other words) 5% pure gold by weight. It is a process that a solid layer of gold is bonded to a core base metal (could be brass, copper or sterling silver) through heat and pressure. Therefore, the 14k gold that’s on the outside of gold-filled is the same gold as you would get from a solid 14k piece.  

Gold filled jewelry is hard to be wear off. Depending on care, gold-filled jewelry can last from 10 to 30 years. With good care, it can even last a life-time.

Gold filled jewelry differ from Gold Plated jewelry which consists of a thin, microscopic layer of gold that will wear off easily. In Gold Plated jewelry, you can't be sure how much gold is in the plated layer.  However, the gold on gold filled items is around 15 times thicker than Gold Plated pieces.

Because of the thick gold layer outside of the jewelry pieces, it is exactly how your skin will interact with solid gold. Therefore, it is hypoallergenic. 99.9% of people have no allergic reaction with gold-filled jewelry.

Also, all of Hope’s Jewelry is lead free & nickel free

 

7) How to Care for 14K Gold Filled Jewelry?

Here it is a question that we got all the time: “Do I have to take it off to shower?”

The answer is: You don’t need to if you use mild soaps. Indeed, it is good because actually you are cleaning your jewelry while showering. However, just remember that certain chemicals can have a negative impact on the look of the gold. So, be careful when you have it in contacts with any kinds of chemicals. If you are not sure, just take your jewelry off before showering. In addition, exposure to lotions will not be good for your jewelry. Remember to wash the lotion off immediately after being exposed.

DON'T wear your goldfilled jewelry to the pool or beach. Gold-filled jewelry won't tarnish but they will loose their brightness and the chain will develop dirt spots that will be hard to clean off.

At Hope, we recommend you store your delicate pieces in a safe box to avoid damages. Once in a while, clean them gently using a soft cloth, water, and mild soap. Only polish them when they really need it.