Chính sách hoàn tiền

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@hopejourneyco.com. Please be advise that you will be responsible for paying for the shipping return label for returning your item.  

You can always contact us for any return question at sales@hopejourneyco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If for any reason, the product proves to be defective due to a craftsmanship defect, we will happily repair it for you and you have to send the item back to us within 30days after receiving your item. We do not cover neglect, abuse, loss, or normal wear and tear. If a stone is lost due to bent, damaged, or worn out prongs, We are not responsible for the replacement of the stone. As with any delicate artistic creation, care must be taken to ensure years of enjoyment. 

The loss, theft or damage of a center stone, such as a diamond or gemstone is not covered under warranty, and should be covered under your Homeowners Insurance policy. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Final sale items or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are non-refundable.